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Terms and Privacy

Welcome to the Quintessentially Travel Limited privacy notice.

We respect your privacy and are committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. Important Information and Who We Are

2. The Data We Collect About You

3. How Is Your Personal Data Collected

4. How We Use Your Personal Data

5. Disclosures of Your Personal Data

6. International Transfers

7. Data Security

8. Data Retention

9. Your Legal Rights



1. IMPORTANT INFORMATION AND WHO WE ARE


Purpose of this privacy notice

This privacy notice aims to give you information on how Quintessentially Travel collects and processes your personal data through your use of this website or our services, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children.

It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.

Controller

Quintessentially Travel Limited is the controller and responsible for your personal data (referred to as "Quintessentially Travel", "we", "us" or "our" in this privacy notice)

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

Contact details

Our full details are:

Full name of legal entity: Quintessentially Travel Limited

Name or title of DPO: Ian Olliffe, Quintessentially Group Data Protection Officer.

Email address: ian.olliffe@quintessentially.com

Postal address: 29 Portland Place, London, W1B 1QB

Telephone number: 00 44 203 073 6600

You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the privacy notice and your duty to inform us of changes

This version was last updated on 15 May 2018.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


2. HOW IS YOUR PERSONAL DATA COLLECTED?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise:

o apply for our products or services;

o subscribe to our service or publications;

o request marketing to be sent to you;

o enter a competition, promotion or survey; or

o give us some feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.

Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:

o Technical Data from analytics providers such as Google based outside the EU.

o Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.


3. THE DATA WE COLLECT ABOUT YOU

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.

Contact Data includes billing address, delivery address, email address and telephone numbers.

Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences

Financial Data includes bank account and payment card details.

Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to interact with or access this website.

Profile Data includes
your membership identification number, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes information about how you use our website, products and services.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.

We may collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data).

We do not collect any information about criminal convictions and offences.

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.


4. HOW WE USE YOUR PERSONAL DATA

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal or regulatory obligation.

Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/Activity

Type of data

Lawful basis/bases for processing including basis of legitimate interest

To register you as a new client or customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your requests and orders including:

(a) Fulfilment of requests placed by you or on your behalf

(b) Manage payments, fees and charges

(c) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to recover debts due to us)

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)

To enable you to partake in a prize draw, competition or complete a survey

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(a) Performance of a contract with you

(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

(b) Necessary to comply with a legal obligation

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests (to develop our products/services and grow our business)

Marketing

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising:

Promotional offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or placed a request with us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

Third-party marketing

We will get your express opt-in consent before we share your personal data with any company outside the Quintessentially group of companies for marketing purposes.

Opting out

You can ask us or third parties to stop sending you marketing messages at any time by contacting us at any time.

Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.

Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.


5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.


Internal Third Parties as set out in the Glossary.

External Third Parties as set out in the Glossary.

Specific third parties such as Quintessentially Group franchise partners.


Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.


6. INTERNATIONAL TRANSFERS


We share your personal data within the Quintessentially Group. This may involve transferring your data outside the European Economic Area (EEA).

Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US. For further details, see European Commission: EU-US Privacy Shield.

Contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.


7. DATA SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


8. DATA RETENTION

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

In some circumstances you can ask us to delete your data: see Request erasure below for further information.

In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


9. YOUR LEGAL RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data.
To find out more about these rights, please refer to paragraph 10 below:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. 

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.


10. GLOSSARY

Lawful Basis

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.


Third Parties


Internal Third Parties

Other companies in the Quintessentially Group acting as joint controllers or processors and who are based in the United States of America, the United Arab Emirates and Hong Kong and provide:

services pursuant to the contract we are about to enter into or have entered into with you.

IT and system administration services and undertake leadership reporting.

External Third Parties

Franchise partners acting as joint controllers or processors who may provide services pursuant to the contract we are about to enter into or have entered into with you.

Service providers acting as processors who provide services relevant to the delivery or fulfilment of orders or requests for goods and services placed by you.

Service providers acting as processors who provide IT and system administration services.

Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.


Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.


Terms & Conditions: Nobu Barcelona Instagram Competition

These terms and conditions apply to the “Win a Stay at Nobu Hotel, Barcelona” giveaway advertised on the Instagram post posted on Quintessentially Travel Limited’s official Instagram account “@QuintTravel” (“Official Instagram Account”) (“Post”) on 17 September 2019 (Prize Draw). This “giveaway*” is a prize draw which offers entrants the opportunity to win three nights in a Zen Junior suite with breakfast for two people and one omakase tasting dinner for two with a bottle of wine at Nobu Hotel, Barcelona, Spain worth £1,500. No purchase necessary. Open globally, though must be eligible to travel to Barcelona, Spain. Full details below.

Competition is run in partnership between Quintessentially Travel Limited (Quintessentially Travel) and Nobu Hotel, Barcelona

Instructions on how to enter the competition:

- Must follow Quintessentially account (@quinttravel) & Nobu Hotel, Barcelona (@nobubarcelona) account on Instagram
- Must find, like & comment on the competition post
- Winner must have a public Instagram account
- No purchase is necessary to enter or win; however, internet access is required

- Prize voucher is valid with Quintessentially Travel only
- You must be aged 18 or over to enter
- Maximum of one entry per person during the promotion period as specified see below
- You are not permitted to enter if you are our employee or their direct family member, or if you are otherwise associated with the Prize Draw

Information about you - by entering this Prize Draw you agree that we may hold and use your personal data (including without limitation your Instagram handle, name, date of birth, email address, postal address and telephone number) for the purpose of administering the Prize Draw and for the purposes set out in our Privacy Policy [www.quintessentiallytravel.com/en-gb/terms-and-pri... including where necessary, to the transfer of your personal data outside the European Economic Area (“EEA”). Where you are the winner, you agree we may disclose your name and country of residence to other entrants of this Prize Draw.

Instagram - This Prize Draw is in no way sponsored, endorsed, administered by, or associated with Instagram. By entering this Prize Draw you agree to release Instagram of any liability caused in respect of this Prize Draw.

Promotion period – you can enter the Prize Draw between 16:00 (BST) on 17 September 2019 and 23:59 (BST) on 24 September 2019 (Closing Date). Entries will not be accepted after the Closing Date.

Winner selection – All entrants’ Instagram names will be placed in a draw and one winner will be selected at random after the Closing Date. Our decision as to the winner is final and no correspondence relating to the Prize Draw will be entered.

Winner notification – we will announce the winner on the Post and the winner will be contacted by Instagram direct message on Wednesday 25 September 2019. The winner will be asked to confirm their Instagram handle, full name, age, postal address, email address, telephone number and proof of valid visa (if required) to claim the prize and provide proof of identity where necessary. We reserve the right to disqualify you from the Prize Draw if you are unable to provide such details. The prize must be claimed within 7 days of the date of our notification to you. If the prize is unclaimed after this time we reserve the right to offer the prize to another winner selected in accordance with these terms. If for any reason the winner chooses not to take up the prize or any part of the prize, we reserve the right to ask the winner to confirm this in writing and we will be able to retain or dispose of the prize (or part of the prize) at our own discretion.

Announcement of winner - the name and country of residence of the winner will be made available upon request for two months after the Closing Date.

There is no cash alternative or refund for unused portions of the prize.

Disqualification - We reserve the right to refuse to award the prize or disqualify an entrant where there are reasonable grounds to believe there has been a breach of these terms and conditions or otherwise where an entrant has gained an unfair advantage in participating in this Prize Draw or won using fraudulent means. Late or incomplete entries which do not satisfy these terms and conditions will be disqualified and not be entered into the Prize Draw.

Changes to the Prize Draw - We reserve the right to cancel or amend the Prize Draw at any stage where we deem it necessary and/or there are circumstances outside our reasonable control which affects or could affect the proper operation of this Prize Draw, and only where circumstances make this unavoidable, but will always endeavour to minimize the effect to entrants in order to avoid undue disappointment.

The prize voucher is valid for one year from 30 September 2019 until 30 September 2020, black out dates apply and will be subject to availability.

The voucher issued will be subject to the terms and conditions of the issuer

Hotel group, loyalty programme rewards will not apply

The prize includes three nights in a Zen Junior suite with breakfast for two people and one omakase tasting dinner for two with a bottle of wine at Nobu Hotel, Barcelona, Spain. The prize excludes flights, visas, additional meals and drinks which are not included in the itinerary, additional excursions, attractions, additional treatments, gratuities, personal expenses, visas and vaccinations where required and all other costs and arrangements not expressly included in the prize.

The prize as described is available on the date of publication. The prize must be booked in advance. Quintessentially Travel will not accept responsibility for hotels / tours / transport companies etc. being unavailable, withdrawn or amended. In the event of this, Quintessentially Travel will endeavour to offer a suitable alternative.

The prize is non-changeable and non-transferable once booked. Any amendments made by the prize winner after the booking is confirmed may be subject to administration charges levied by the specific supplier. Any such charges will be the responsibility of the winner.

Passports must be valid for travel with a minimum of six (6) months on the date of departure when taking up the trip that constitutes the prize. Passports and visas are the responsibility of and at the cost of the prize winner. Quintessentially Travel cannot be held responsible if the prize winner or any of the travelling party fails to obtain the required travel documentation.

The prize winner and their party (where applicable) are responsible for and must comply with any health advice / regulations / inoculations required by the destination country. Any associated costs for this are the responsibility of the prize winner and their party (where applicable).

It is the responsibility of the winner to inform Quintessentially Travel of any wheelchair or similar access requirements for the winner and/or their companion when taking up the prize. It is the responsibility of the winner to ensure that the travelling party adheres to the travel itinerary and other relevant safety instructions as set out by Quintessentially Travel.

Quintessentially Travel shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately.

Liability: To the fullest extent permitted by law we exclude any and all liability for any loss, damage or injury occurring to you or any third party arising from your entry into the Prize Draw or arising from your acceptance and use of the prize.

The winner accepts the prize at their own risk.

You must agree to and comply with these terms and conditions; if you do not agree and/or comply you will not be eligible to participate and will be disqualified.

The holidays that form the prize are operated by Quintessentially Travel Limited, 29 Portland Place, London, W1B 1QB. ATOL 9951.

Quintessentially Travel Limited’s standard booking conditions can be found here.

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